Privacy Policy

Last updated: 20 August 2026

The Casio Collector respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we may collect when you visit our website, purchase a product, contact us or otherwise interact with The Casio Collector, and how that information may be used.

1. Who We Are

The Casio Collector is a UK-based independent watch website and business focused on collecting, restoring, modifying, reviewing, buying and selling watches. For the purposes of UK data protection law, The Casio Collector is responsible for the personal information described in this policy.

2. Information We May Collect

  • Depending on how you use our website, we may collect information including:

  • Your name.

  • Email address.

  • Telephone number, where provided.

  • Billing and delivery address.

  • Details relating to an order or enquiry.

  • Payment-related information provided through our payment providers. Communications you send to us.

  • Information about how you use our website.

  • Technical information such as browser type, device type and IP address were collected by our website or service providers.

  • Cookie preferences and related information.

  • We only collect information that is reasonably necessary for operating our website and business.

3. Payment Information

Where purchases are made through our website, payments may be processed by third-party payment providers.

We do not intend to directly store complete debit or credit card details on our own systems.

Payment providers process payment information in accordance with their own privacy policies and security procedures.

4. How We Use Your Information

We may use your personal information to:

  • Process and fulfil orders.

  • Arrange delivery of purchased items.

  • Communicate with you regarding an order.

  • Respond to questions and enquiries.

  • Process returns, refunds or other customer service requests.

  • Maintain appropriate business and financial records.

  • Prevent or investigate suspected fraud or misuse.

  • Operate and improve our website.

  • Understand how visitors use our website.

  • Meet legal, regulatory, tax or accounting obligations.

We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless permitted or required by law.

5. Our Legal Basis for Processing Information

Under UK data protection law, we must have a lawful basis for processing personal information.

Depending on the circumstances, this may include:

Contract – where processing is necessary to fulfil an order or provide something you have requested.

Legal obligation – where we need to retain or process information to comply with applicable laws, tax requirements or other legal obligations.

Legitimate interests – where processing is reasonably necessary to operate, protect or improve our business and does not override your rights and interests.

Consent – where you have specifically agreed to particular processing, such as certain cookies or marketing communications.

Where processing relies on consent, you may withdraw that consent.

6. Sharing Your Information

We may need to share limited personal information with trusted third parties in order to operate our business.

These may include:

  • Payment processors.

  • Delivery and postal services.

  • Website hosting providers.

  • E-commerce platform providers.

  • IT and security providers. Analytics providers where permitted.

  • Professional advisers such as accountants where necessary.

  • Government, regulatory or law-enforcement authorities where legally required.

We do not sell your personal information to third parties.

7. Delivery Information

If you purchase an item from us, we may provide your name, delivery address and other necessary delivery information to the postal or courier service responsible for delivering your order.

This information will only be provided where reasonably necessary to complete the delivery.

8. How Long We Keep Information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or to meet legal, accounting, tax or regulatory requirements.

Different types of information may therefore be retained for different periods.

When information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.

9. Security

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

However, no internet-based service can guarantee absolute security.

Customers should therefore also take reasonable precautions when using online services.

10. Cookies

Our website may use cookies and similar technologies.

Further information about how cookies are used and how you can manage your preferences can be found in our separate Cookie Policy.

11. Marketing Communications

Where we offer email newsletters or other direct marketing, we will only send marketing communications where we have an appropriate lawful basis to do so.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or by contacting us.

Transactional communications relating to purchases, enquiries, returns or other services are not considered marketing communications.

12. Your Data Protection Rights

Depending on the circumstances, UK data protection law may give you rights concerning your personal information.

These can include the right to:

  • Request access to personal information we hold about you.

  • Ask us to correct inaccurate information.

  • Ask us to delete certain information.

  • Ask us to restrict certain processing.

  • Object to certain uses of your information.

  • Request transfer of certain information.

  • Withdraw consent where processing is based on consent.

  • These rights are subject to applicable legal requirements and exceptions.

13. Complaints

If you have concerns about how your personal information has been handled, please contact us first so that we have an opportunity to address the issue.

You may also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

14. Third-Party Websites

Our website may contain links to other websites, social media platforms or external services.

We are not responsible for the privacy practices of third-party websites. You should review their privacy policies before providing personal information to them.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices or legal obligations change.

The latest version will be published on our website with an updated revision date.

16. Contact Us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact us using the contact form provided on The Casio Collector website.

The Casio Collector
United Kingdom